Not too many years ago, getting help on how to use a computer meant going to school or reading books. Today, we have "on-line help." Modern personal computers nearly all use either Microsoft Windows or Apple Macintosh operating systems. Both brag about how easy they are to use, and both provide lots of on-line help. If you haven't a clue how to figure out what a computer can do for you, the on-line help can be your best friend. (Even if you've been using a computer for a while, you might be surprised what you'll learn by taking a few minutes to tour your computer's capabilities.)

     A computer with either Microsoft Windows or Apple Macintosh operating system.

     Both Microsoft and Apple try hard to make their computers as easy to use as possible. Find out how to access on-line help on the computer that you're using. Because you need to find help to get help, it should be pretty easy to find. Check the DATA-BANK for directions on how to access your computer's on- line help feature.

     One option that on-line help usually provides is an overview of how the program works, often called a tutorial. Spend a few minutes going through the on-line tutorial. Do what it asks you to do to learn how the computer you are using works and how it can help you.

     What did you learn? The great thing about learning is that the more you know, the more you realize you don't know

     Write down some questions that you'd like your computer to answer (Hint: a topic or topics from some of the activities you have already completed; things you would like to know more about). Use the on-line help's index to search for the answers to your questions. Use the word processor on your computer to create a document of FAQ's (frequently asked questions) and their answers. You may find these helpful as you continue your computer travels.

     Not only does the operating system have a tutorial, but also most programs (word processors, spreadsheets, databases, games, etc.) also have a built-in tutorial to get you started using the program. Try the tutorial on several of these applications as well and continue to build your FAQ list. Make a new chapter for each program with tutorials you use. Your FAQ may be a valuable resource for you as well as others who don't know how easy it is to take the tour!

     Teach someone else what you've learned. The world is full of people who'd like to know about computers, but lack your courage to find out on their own. Your parents, grandparents, or your brothers or sisters may be just waiting to be given a personalized guided tour!

     Example of a Help Menu:

1. Click the "Start" button at the lower left corner of the screen.
2. Highlight "Help" and click the mouse, the help window will appear.

1. Click the question mark (?) located near the upper right hand corner of the screen.
2. The help window will appear.

     If you are operating a software program, there should be a "Help" menu option along the top of the screen, usually toward the right-hand side.

Adapted from material developed by Illinois 4-H. Used by permission.

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